Q: When will my order ship?
A: We ship daily from Monday to Friday with most orders processed same day. The cut off time for next day shipping orders is 12:00 PM PST.
If you have questions or concerns about an upcoming shipment, feel free to contact us at firstname.lastname@example.org
Q: Do you offer free shipping?
A: We currently offer free ground shipping on orders of $50 or more within Canada.
Q: Do you ship to the U.S.A.?
A: Absolutely! Duties and fees are not charged on coffee orders unless they exceed $200.00 USD.
Q: How about to the rest of the world?
A. Yes, however, as we do ship out of Canada, the shipping charge may increase more than we expect. For further information, please contact email@example.com
Q: Can I make changes to or cancel my order?
A: We do our best to ship out our orders the same day, therefore, once the payment has been accepted, it is likely that the shipment will be dropped off the the post office the shortly after. If the package has been dropped off to the post office, no changes can be made at that point. However, if the package has not been dropped off to the post office, we can cancel and/or modify your order. Please always double check your mailing address to ensure that the order goes to the correct address.
Q: What is your return policy?
A: Due to the risk of contaminated items, we do not accept returns.